Evidence grade C
Support
Automate order-status and return tickets on a Shopify store
Footwear brand Orthofeet automated 56% of support tickets in under two months with Gorgias's AI Agent, beating its goal of 30% in 30 days.
How it went
Gorgias reports 56% automation in under two months, first responses down to 35 seconds for email and 13 seconds for chat, and double-digit yearly growth without adding headcount.
- Vendor case study.
- A third-party review of Gorgias's case studies puts typical automation between 26% and 56%; Orthofeet sits at the top.
- Model the AI Agent's cost against your ticket volume before switching it on.
- Text channels only; phone volume is not automated.
View prompt
Audit our last 500 support tickets. Group them by intent: where's my order, returns, exchanges, sizing, product questions, other.
Show volume and average handle time for each, and mark which ones can be answered from order data and our policy pages alone.
For the top three, draft guidance in our brand voice with clear hand-off rules: health questions, angry customers and orders over $[amount] go to a person.