Support
Draft support replies inside your helpdesk with a self-hosted agent
A small-business owner wired Hermes Agent into Front with a write-only token so it drafts replies for his team. The goal is 80% less email writing; it is still a work in progress.
How it went
It reads the thread and writes a draft, but he said looking up answers in their software was still unreliable and the project was way harder than expected. The 80% figure is his goal, not a result.
- A short, self-reported update, quoted in a third-party review; we couldn't load the original post ourselves.
- Hermes is not a helpdesk product: by default its messaging gateway rejects unknown users, and its memory is shared across chats on a profile.
- Keeping it behind your team, drafting only, is the safe shape.
View prompt
For each new thread in [helpdesk], read the whole conversation, then search [FAQ built from our last 500 sent replies] and [help docs].
Write a draft reply in our voice. If you can't find a supported answer, leave an internal note saying what's missing instead of guessing.
Never send. Drafts only.