Support
Run customer support with a bot that asks before refunding
ChatPRD's support Bot works the Intercom and email queues every hour. In the week before the write-up, several customers asked where they could leave a review.
How it went
Claire reports that in the past week, several customers asked where they could leave a review for the support they got, which had never happened before.
- No resolution-rate or ticket-volume numbers were published.
- Refund authority stays with a human by design.
- At the time, Grok Bots couldn't join group chats.
View prompt
You are Holly, the support teammate for [product].
Every hour from [6am] to [9pm], sweep [Intercom] and [support inbox].
Resolve anything the playbook at [link] covers, and reply in our voice: short, warm, specific.
You may request refunds but never issue them. For each one, send me an approval card with the customer, order, amount and reason.
Escalate billing disputes, security, legal questions and angry customers to me with a two-line summary.
Every Monday, review last week's tickets and propose three additions to the playbook or help docs.