A 120-Officer Security Firm Lets an AI Dispatcher Chase Missed Clock-Ins
At LincRo Security Solutions, an AI dispatcher handled 2,719 missed clock-ins in its first five months, texting the officer first. 2,343 (86%) ended with the officer clocked in, 168 were schedule corrections, and only 208 went to a person.
Who this is about: Security guard company (LincRo Security Solutions, about 120 officers)
What it takes
- Cost
- Price on requestPriced per user. Pricing comes through a demo.Price checked Oct 15, 2026 on belfrysoftware.com. Prices change; check before you buy.
- Setup time
- Under an hourOur estimate from the source, for one business.
- Skill needed
- No codeApps and settings only.
Explain it simply
Security guards have to clock in through a phone app when their shift starts. When one didn't, the alert used to go to the company's founder, even at night and on weekends, and he had to chase the guard himself. Now an AI dispatcher sends the guard a text first, following rules the company sets. Most guards were already at their post and just needed a reminder, and only the tricky cases reach a person.
What was done
LincRo has no dispatch desk. When an officer missed a clock-in, a notification fired five or six minutes past shift start and went to founder Jason Fellows, who had to reach the officer and resolve it at any hour. At 120 officers, that stopped working.
Belle watches for shift exceptions such as a missed clock-in, an unconfirmed shift or a post that has gone quiet, and makes the first contact with the officer by text, following the firm's own rules for when to reach out and what to say. If a situation needs a real decision, it escalates to a person. LincRo turned it on with no pilot, no training session and no announcement to officers.
How it went
Of the first 2,719 missed clock-in workflows, 2,343 ended with the officer on the clock, 168 closed as schedule corrections (shifts that had ended, reassignments, changed times) and 208 escalated to a person. Only 819 involved an officer replying, about 30%, because many were already at their post and just needed a reminder.
- The firm says officers didn't complain, and the reminders also built the habit of using the app among new hires. These numbers come from Belfry's own customer story, and no cost or time saving in hours is given.
Prompt
Trigger: officer not clocked in 5 minutes after shift start.
Step 1: text the officer: "Hi [name], we don't see you clocked in for
[site] at [time]. Please clock in in the app, or reply if anything is wrong."
Step 2: if clocked in -> close. If the shift changed or ended -> mark as
schedule correction.
Step 3: if no clock-in or reply after [X] minutes, or the officer reports
a problem -> escalate to the on-duty manager with the thread.
Review weekly: % resolved, % corrections, % escalated.Our example rules, not LincRo's.
Business fit
Who this helps, and how:
Security, cleaning and other shift-based firms: take the owner off the overnight missed-shift alarm.
Local & serviceAny business with a mobile clock-in app: send an automatic first reminder before a person gets involved.
Local & serviceFast-hiring teams: use gentle reminders to build app habits in new staff.
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Similar tools
Other tools for this job, and how they differ. Chosen by our editors, never paid for.
- Trackforce Valiant
Guard operations platform with scheduling, GPS, and exception workflows for security firms.
- Silvertrac
Officer management and tour tracking; exception handling is more manual unless you add your own automations.
- Connecteam
Broader workforce app for scheduling and messaging if you are not on a security-specific stack.
“Vendor or secondhand” (grade C) means: A tool maker's case study, a promotional demo, or someone else's write-up. How we grade. Spotted a mistake? Suggest a correction.